The Financial Commission (FinaCom), a Hong Kong-based external dispute resolution (EDR) organization, issued a statement on Monday, saying it has certified Traders’ Room, the technology for back office and customer relationship management (CRM) offered by B2Broker, a company dedicated to the launch and automation of brokerage businesses.
Traders’ Room functionality enables brokers to offer in one place all services that a trader needs. On one hand, brokers get reporting and account management tools to register users and store their data, enable and disable accounts, monitor cash flows, maintain customer verification, and receive statistics on customers and partners. Brokers can also present the technology to introducing brokers (IBs) and white label partners.
On the other hand, broker’s clients can use the technology to register, open trading accounts, manage payments, manage their personal data, as well as to directly contact their broker’s support team. Traders’ Room is fully integrated with some of the world’s leading trading platforms, including Meta Trader 4 (MT4) and Meta Trader 5 (MT5), as well as to some of the most popular payment systems.
“In order to provide clients with fair dispute resolution we must fully understand their system’s construction and working process. B2Broker’s Trader’s room is the first account management system certified by the Financial Commission and we will be happy to see more software providers certifying their products with us,” FinCom chairman Peter Tatarnikov said.
B2Broker, set up in 2014, partners with a number of technology suppliers, including Microsoft, MetaQuotes (the developer of MT4 and MT5), TradeToolsFX, and Top FX. According to its website, B2Broker plans for 2016 the release of Trader’s Room and the launch a new Binary options platform with 3D charts and PAMM/MAM web-interface. In 2017, B2Broker intends to release an enterprise resource planning (ERP) system based on Microsoft software.
Its clients include forex startups and brokers, binary options brokers, stock brokers, investment companies, and hedge funds.
The FinaCom, set up in 2013, is an EDR organization which acts as a neutral third party, or a mediator, in disputes in the forex and binary options markets between its members and their clients. The outcome of a dispute is decided by FinaCom’s Dispute Resolution Committee, which consists of industry professionals and executives of leading brokers. It has been gradually adding new members and improving its services. Full 10% of the membership fees are used for the financing of the FinaCom compensation fund.
The organization accepts broker members and certifies the trading and technology solutions of members and candidate members. The last technology provider to receive FinaCom certification for its binary options technology was Broctagon IT Solutions.
Among the members of the EDR are AITS FX, AMarkets formerly known as AForex, Alpari, EQMarkets, EQTrades, Forex Club, FxOpen, Grand Capital, HDForex, Ibinex, MTrading. NPBFX, RoboForex, and Olymp Trade.