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The Cyprus and Belize-regulated forex broker Exness announced it is temporarily suspending the profit withdrawal via credit cards.
The reason is purely technical and has nothing to do with the recent hacker attacks on its servers. According to the notice, Exness’ service provider Ipay Options is conducting infrastructure upgrades to their systems. This would make profit withdrawal via credit cards impossible for at least two weeks, starting from May 13, Friday.
Exness stresses that only profit withdrawal will be unavailable. Other transactions, such as refunds or deposits via bank transfer or other electronic payment systems, are fully functional.
Besides credit card transactions, Exness offers to its clients deposit and withdrawal options through wire transfer and the Neteller payment system. Deposits are also available via internal transfers.
Exness offers trading in more than 120 currency pairs via the MetaTrader 4 (MT4) and MetaTrader 5 (MT5) trading platforms.
Exness holds a license issued by the Cyprus Securities and Exchange Commission (CySEC). The group companies are also registered with the relevant regulatory bodies in Germany, the Netherlands, Poland, Spain, Italy, and Sweden.
Recently the broker released the results of an external Deloitte report, revealing that it had had a total of USD 106.68 million, including own funds and client deposits at the end of 2015. For April Exness reported a 16% decline in trading volumes over the month.
In March it announced it will be offering unlimited leverage to its clients, under certain conditions. This led to strong performance in the same month, both on monthly and yearly basis.