US forex brokerage Gain Capital (NYSE:GCAP) announced it has teamed up with the analytics system developer Catchpoint to monitor its global online trading platform.
The end-user experience monitoring (EUM) solution is required by Gain Capital in order to assure high quality customer experience, especially in the new growth markets in Asia. The tool will provide real-time analytics from locations all over the world with a reliable alerting system when they are down. Catchpoint will also monitor Gain Capital’s trading platform for speed and reliability. The partnership also ensures the performance of third party vendors such as domain name systems (DNS) and content delivery networks (CDN).
Catchpoint’s analytics system enables Gain Capital to streamline monitoring and operations initiatives, reduce the numbers of false positives, easily detect and diagnose DNS issues, allowing third parties to pinpoint the problematic server and correct it.
“We have leveraged Catchpoint’s global node system to pinpoint specific problems across out global infrastructure, giving us more control. Catchpoint has allowed us to prevent minor issues from becoming bigger problems by catching performance issues early on,” said Mukesh Kachroo, Chief Technology Officer, GAIN Capital. “We have found the in-depth analytical capabilities of the Catchpoint system particularly important for our Asia-based CDNs, which function as backbone infrastructure to create fast internet connections from Asia to London, rather than traditional content distribution.”
“GAIN Capital is an exciting global digital brand that needs to know exactly how its customers are experiencing the highest quality of service wherever they are accessing the trading platform on the planet. So, it’s great to see that we are providing the insights and analytics that are helping GAIN Capital make a difference and support its business growth,” commented Medhi Daoudi CEO and co-founder of Catchpoint Systems.
Gain Capital Group was established in 2003 and went public on the NYSE in 2010. The company serves retail and institutional clients under the trading brands Forex.com, City Index, GTX, and Gain Capital. It is active in North America, Europe and the Asia Pacific regions. The broker offers trading in forex, commodities, and global equities. Its largest retail forex broker, Forex.com, also offers white label solutions for other forex brokers, operating throughout the world.
Catchpoint Systems is a Digital Performance Analytics company that provides end-user experience monitoring platforms for the digital business. They can capture, index and analyze object-level performance data inline across the most extensive monitor types and node coverage. It has more than 350 clients across 30 countries.