Puzzle Casino Review (2024)

Puzzle Casino Review (2024)

Don't gamble with money you cannot afford to lose

 

Puzzle Casino impressed us with its large gaming library – they work with all leading gaming studios to deliver the best slots for their customers. On the other hand, we were also impressed by the number of restricted jurisdictions, as Puzzle Casino happens to be closed in an intimidating amount of countries. The casino seems good, and in the following review, we’ll see all bonuses, talk about the license, check the payment system and go through the gaming library. At the end of the article, you’ll have all details you need to know about Puzzle Casino, so let’s begin with the bonuses.

Languages: English, Italian, Norwegian, Portuguese, Spanish, Dutch, French

Bonuses

BonusMin depositMax bonusWagering requirementsCash out limit
No Deposit Bonus –50 spins40x€50
1st Deposit Up to €50€20100% up to €5050x€1000
2nd Deposit Up to €50€20100% up to €5050x€3000
3rd Deposit Up to €50€2050% up to €5050x€3000
4th Deposit Up to €50€2075% up to €5050x€2000
5th Deposit Up to €50€2050% up to €5050x€3000
1st Deposit Over €50€50100% up to €500 + 50 spins50x€1000 cash/€300 spins
2nd Deposit Over €50€50100% up to €250 + 50 free spins50x€3000 cash/€300 spins
3rd Deposit Over €50€5050% up to €500 + 50 spins50x€3000 cash/€300 spins
4th Deposit Over €50€5075% up to €300 + 50 spins50x€2000 cash/€300 spins
5th Deposit Over €50€5050% up to €500 + 50 spins50x€3000 cash/€300 spins

You see a really huge number of promotions, but practically, there is one no deposit bonus and two welcome packages, both of which have different prizes depending on the deposit size. We are really thrilled with the no deposit bonus, as not every casino offers such a promotion.

Before we begin with the details about the bonuses, there are two repeated conditions for all deposit bonuses – the wagering requirement is 50 times, while the cash-out limit for free spins is €300. The cash-out is actually a great condition because other casinos usually put much tighter limitations – up to €50 or €100 on average, so Puzzle Casino shines with its requirement. The wagering requirement, on the other hand, is higher than usual – the industry standard is 30 to 40 times, so Puzzle Casino definitely lags here. Let’s move on to the details.

No Deposit Bonus – upon registration of an account and mobile phone verification, players get 50 free spins in the slot Lucky Sweets by Bgaming. They can use it downright, and once completed the winnings will be subject to a wagering requirement of 40 times. That’s not all, however. To make a withdrawal, players should deposit the same amount as the winnings or more, and wager the deposit 3 times. The cash-out limit will be €50.

Welcome Package Up to €50 – the welcoming offer for deposits of €50 or less. Players should place at least €20 to claim any bonuses, and frankly speaking the prizes aren’t really attractive – in all 5 deposits players get up to €50. The total prize will be up to €250 with no free spins included. Have a look:

  • 1st Deposit – 100% up to €50. The cash-out limit is €1000.
  • 2nd Deposit – 100% up to €50. The cash-out limit is €3000.
  • 3rd Deposit – 50% up to €50. The cash-out limit is €3000.
  • 4th Deposit – 75% up to €50. The cash-out limit is €2000.
  • 5th Deposit – 50% up to €50. The cash-out limit is €3000.

Welcome Package Over €50 – this one is also in the first 5 deposits, but the minimum requirement for each is €50. Expectedly, the prizes are much more lucrative – up to €2050 and 250 free spins calculated by combining all bonuses. Puzzle Casino states that the prize is up to €2500, though. Anyhow, the wagering requirement is kept at €50, while the cash-out limit for free spins will be universal across all bonuses – €300. Now, see the prizes and the cash-out for money prizes:

  • 1st Deposit – 100% up to €500 and 50 free spins. The cash-out limit is €1000.
  • 2nd Deposit – 100% up to €250 and 50 free spins. The cash-out limit is €3000.
  • 3rd Deposit – 50% up to €500 and 50 free spins. The cash-out limit is €3000.
  • 4th Deposit – 75% up to €300 and 50 free spins. The cash-out limit is €2000.
  • 5th Deposit – 50% up to €500 and 50 free spins. The cash-out limit is €3000.

And that’s all. Seems like a huge amount of promos, and it really is to some extent. However, there aren’t any other promos once you complete the welcome package of your choice. There aren’t reloads, cashback, mystery bonuses, anniversary bonuses, birthday bonuses, etc. Seen from that perspective, Puzzle Casino is suitable for new players, but it’s definitely not a good place for existing ones.

License

Puzzle Casino is owned by LaxHan N.V. and licensed in Curacao by eGaming Curacao – one of the four master license holders in the island. The authorisation is testament to the fact that Puzzle Casino follows all rules and regulations, so it can be considered a safe and fair casino. And frankly speaking, we didn’t detect any malicious clauses in the casino’s TCs, so a satisfying gaming experience is to be expected, at least for new players. For existing players, the satisfaction will be of a lesser level as there aren’t any reloads Puzzle Casino can offer.

Anyhow, let us tell you a bit more about the regulatory framework in Curacao because it’s really different compared to other places. All online casinos authorised in the country are not licensed and regulated by the local gaming authorities directly, but by four independent companies instead – Antillephone, E-Gaming, CIL and Gaming Curacao. Each licensor company is responsible to sub-license and supervise the casinos, which guarantees that all rules and regulations are in place and followed strictly. There are opinions that the supervision in Curacao is not as strong due to the regulatory framework, but there are certain positive features we should mention. First of all, the capacity increases since there are four licensors instead of only one, so the overall procedure gets more efficient, in general. Also, the licensing process and subsequent control become cheaper and quicker, which gives more flexibility to the casinos. If you’re looking for lucrative bonuses and possibly a bigger choice of slot games, you might pick one licensed in Curacao.

Back to Puzzle Casino, we mentioned earlier that it’s closed in very many countries. Well, here they are:

Restricted countries: United States of America, United Kingdom, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, French Polynesia, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, Curacao, Gibraltar, Czech Republic, Portugal, Georgia, Estonia, Åland Islands, Norfolk Island, Latvia, Romania, Belgium, Hong Kong, Bangladesh, Bulgaria, Iran, Nigeria, Malaysia, Antarctica, Albania, Tanzania, Chad, Honduras, Macedonia, Andorra, Hungary, Trinidad and Tobago, Guam, Bahamas, Western Sahara, Jersey, Bosnia and Herzegovina, Singapore, Barbados, Cambodia, El Salvador, Liechtenstein, British Indian Ocean Territory, Fiji, Spain, China, Christmas Island, Bolivia, Greenland, Faroe Islands, Palestine, Indonesia, Aruba, Benin, Bermuda, Seychelles, South Georgia and the South Sandwich Islands, Vietnam, Taiwan, Ecuador, San Marino, Greece, Guatemala, Holy See (Vatican City State), Lao People’s Democratic Republic, Cayman Islands, Dominican Republic, Cook Islands, Tonga, Guernsey, Vanuatu, Belize, Montenegro, Saint Kitts and Nevis, Niger, Gabon, Swaziland, Panama, Congo Democratic Republic of the Congo, Ghana, Dominica, Burundi, Bouvet Island, Togo, Northern Mariana Islands, Wallis and Futuna, Tokelau, Suriname, Saint Lucia, Sri Lanka, Mauritius, Zambia, Paraguay, Botswana, Saint Martin (French part), North Korea, Djibouti, Isle of Man, Zimbabwe, Saint Pierre and Miquelon, Jamaica, Solomon Islands,Falkland Islands (Malvinas), Senegal, Cameroon, Cuba, Cabo Verde, Kenya, Kyrgyzstan, Anguilla, Tuvalu, Cocos (Keeling) Islands, Antigua and Barbuda, Guinea, Brunei Darussalam, Bonaire, Tajikistan, Sao Tome and Principe, Côte d’Ivoire, Guadeloupe, Angola, Madagascar, Heard Island and McDonald Islands, Montserrat, Mozambique, Nepal, Pakistan, Central African Republic, Guyana, Guinea-Bissau, Nauru, Turks and Caicos Islands, Bhutan, Myanmar, Namibia, Virgin Islands, Gibraltar, Kiribati, Malawi, Equatorial Guinea, Saint Helena, Nicaragua, Saint Barthélemy, Mali, Republic of the Congo, Syrian Arab Republic, Pitcairn, Eritrea, Rwanda, Burkina Faso, South Sudan, United States Minor Outlying Islands, Palau, Ethiopia, Libya, New Caledonia, Gambia, Niue, Maldives, French Polynesia, Yemen, Macao, Turkmenistan, Grenada, Somalia, Uganda, Micronesia, Serbia, Timor-Leste, Sint Maarten (Dutch part), Mauritania, Marshall Islands, Comoros, Azerbaijan, Algeria, Iraq, Armenia, Philippines, Svalbard and Jan Mayen, American Samoa, Poland, Afghanistan, Moldova, Costa Rica,Venezuela, Colombia,Turkey.

And here is the license we were looking for:

Deposit and Withdrawal

Currencies: EUR, USD, CAD, AUD, NZD, NOK, GBP, BRL, RUB

Deposit methodMinimumMaximumProcessing timeFee
Credit/Debit Card€20€1000InstantFree
Bank€20€1000InstantFree
Crypto€20€1000InstantFree
MiFinity€20€1000InstantFree
PaysafeCard€20€1000InstantFree
Sofort€20€1000InstantFree
Interac€20€1000InstantFree
GiroPay€20€1000InstantFree
PIX€20€1000InstantFree

The deposit policy of Puzzle Casino is reasonable. They accept a variety of methods, including fiat and crypto. The minimum deposit is low – just €20, while the maximum is €1000 per transaction. Each deposit is instant and free.

Withdrawal methodMinimumMaximumProcessing timeFee
Credit/Debit Cards€50€1000Up to 5 daysFree
Bank€50€1000Up to 5 daysFree
Crypto€50€1000Up to 5 daysFree
MiFinity€50€1000Up to 5 daysFree
Interac€50€1000Up to 5 daysFree

The withdrawal policy is not so good. To begin with, the withdrawal methods are few, and that’s due to the fact that half of the deposit methods do not support withdrawals. For example, if you used GiroPay for deposits, your withdrawal will be sent via bank transfer. The minimum withdrawal is a big high compared to industry standard – €50 in Puzzle Casino, while in other houses you may be allowed to cash out as little as €10 to €20.

The maximum withdrawal is up to €1000 per day, but it’s not specified per single transaction. The rest of the limits aren’t good enough – €3000 per week, and €6000 per month. In comparison, some casinos will allow you to cash out up to €10 000 per day and €60 000 per month, so it’s easy to recognise that Puzzle Casino’s withdrawal policy is not so good.

Anyhow, the processing time is said to be between 15 minutes and 5 days. On average, the casino should deal with the matter up to 24 hours, as most other houses do, but we can’t verify this guess.

Withdrawals are free of charge, but only if players have met the so-called rollover requirement of 1 time. This means that deposits should be wagered once before withdrawal, which is a gaming and AML condition imposed by every legit casino.

The inactivity policy is standard – €10 charge per month after 12 months with no login. The industry standard is 6-12 months and €5 to €10 per month, so everything’s fine here.

Games and Game Suppliers

Game providers: PragmaticPlay, Play’n GO, Evolution, BGaming, Playson, Yggdrasil, Wazdan, Spribe, Amatic, Thunderkick, Betsoft, Microgaming, Spinomenal, iSoftBet, Endorphina, 1spin4win, 5 Men Gaming, 1×2 Gaming, Absolute Live Gaming, Atmosfera, Belatra, Big Time Gaming, Booming Games, CT Interactive, Evoplay, Fantasma, GameBeat, Gamomat, Gamzix, Igrosoft, JadeRabbit, KA Gaming, Kalamba, Lucky, Lucky Streak, Mancala, Mascot, MrSlotty, NetGame, Nucleus, Onlyplay, Oryx Gaming, Platipus, Push Gaming, Relax Gaming, Slotmill, Swintt, Tom Horn Gaming, TrueLab, Vivo Gaming, Zillion, World Match, XPRO Gaming, Asia Gaming, Digitain, Genii, Groove, Hacksaw Gaming, High 5, Holle Games, Max Win Gaming, Northern Lights Gaming, Oriental Game, PGSoft, Revolver Gaming, 3 Oaks, 4ThePlayer

Puzzle Casino works with many leading studios, so unsurprisingly, the best slots are found in the library. Speaking of slots, let us show you some titles:

  • Slots – the ones labelled as Popular Games are Zeus vs Hades – Gods of War, Gates of Olympus, Sugar Rush, Big Bass Splash, Wisdom of Athena, Sweet Bonanza, Release the Kraken 2, Big Bamboo, Starlight Princess, Book of Dead, Legacy of Dead, Le Bandit, Retro Tapes, Rise of Olympus, Fortune of Giza, Money Train 3, Big Bass Bonanza, Bonanza Billion, Wild Bounty Showdown, RIP City, etc.
  • Buy In Feature – 5 Wild Wild Peppers, Aloha King Elvis, Aviator, Bigger Bass Blizzard – Christmas Catch, Bone Bonanza, Book of Mummy, Book of Wild, Bounty Showdown, Buffalo Hold and Win, Canine Carnage, Captain Xeno’s Earth Adventure, Crown of Fire, etc.
  • Live Casino – real dealer tables of Poker, Blackjack, Baccarat, Andar Bahar, Teen Patti, Sic Bo, Bac Bo, Roulette are available for players.
  • Game Shows – Mega Wheel, Snakes and Ladders Live, Funky Time, Football Studio Dice, Cash or Crash, Monopoly Big Baller, Flying Pigs, Money Wheel, etc. What we didn’t like is that a dedication section of Games Shows is missing, which is a downside. Players who love those games will have to dig them out by hand in Live Casino library, which may certainly be annoying.

Conclusion

Puzzle Casino is another new casino we had the pleasure to review. It showed both positive and negative features. The positive ones are the license, the abundance of options for the welcoming offer, the large gaming section, the low minimum deposit, and the acceptable number of deposit methods. The negative ones are the absence of reload match bonuses, the high minimum withdrawal and the tight withdrawal methods. Considering both positives and negatives, we came to the conclusion that Puzzle Casino is a good casino, but it’s not the best on the market. It’s good for new players, so if you are looking for a change, you may go and wager in Puzzle Casino. Once you complete the Welcome Package of your preference, you will probably be inclined to leave.


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